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Privacy Policy

Thank you for visiting Earth Essence. We are committed to protecting ane safeguarding the privacy of our customers. Our privacy policy refers to the type of personal information we collect on the website, how we may use that information and with whom we may share it. It also explains how you can access, modify or delete personal information on this website as well as the measures we take to protect the same. It also describes how you can object to the sharing and processing of personal information along with receiving communication about our products and services.

By accepting the Privacy Policy, you will be consenting to our use and sharing of your personal information in accordance to the Privacy Policy.

Client Information

When you visit Earth Essence’s website, there is no need to reveal your identity and give any personal information. However, when you register on our website, you will have to provide us with some basic information like name, contact number, email id and date of birth.

The technology we use by default helps us collect aggregate information like Uniform Resource Locator, Internet Protocol address, your operating system, browser type, etc. Unless the information does not personally identify you, we may help compile, store, publish, promote, report or use any such information. If the information is correlated with you, it will be protected like any other personally identifiable information.

Earth Essence does not store any banking information, such as Credit Card or Debit Card information. The details are only required during the purchase transaction. This data is directly transmitted through the payment gateway provider to the payment network or bank. Earth Essence does not get any of it.

Data Hosting

The website is hosted by third party data hosting specialists. Information collected is stored on servers owned and managed by data hosting specialists. The companies used by Earth Essence are PCI compliant and have data security processes in place. However, Earth Essence is not liable for any data theft or breach of security at data hosting centres.

How We Use Client Information

Emails

The email information provided to us may be used to deliver emails containing information of our newsletters, surveys, promotions, product and event information, cosmetic tips, etc. If at all you want us to stop sending the mails, you can click on the ‘Unsubscribe’ link on the mail. You can also edit your information and consent to receive emails and other communication in the ‘Profile’ section for registered users.

Text Messages

The contact numbers provided to us by you may be used to send you text messages containing any product and event information, cosmetic tips and promotions on your mobile phone. We assure you that you will never receive any unsolicited message from Earth Essence. No fee is charged from our end while you receive our messages. However, your mobile service provider may charge you for receiving and/or sending in accordance to the standard service rates.

Phone Calls

You may receive telephone calls on your mobile or landline number, should you have chosen to share it with us, containing information regarding our products and events, promotions, cosmetic tips, etc.

Communication

It is important for us to contact you for providing any service related communication. Therefore, we may contact you via text message or emails to communicate any service related information, customer service requests or queries. For instance, once you register on the website, you will receive an email confirming your registration. This type of communication is important to provide better customer service to you.

Customised Service

The information given by you may be used to provide customised service and use of our website. For instance, we may suggest products that are suitable for you. This communication can be conveyed via texts or emails.

Special Events, Questionnaires, Surveys

Earth Essence may sponsor special events like contests, promotions, questionnaires and surveys. To each of these events, specific rules regarding the use of personal information may be applicable. You are requestion to go through them thoroughly before participating in such events. If these events are not governed by any rules, they are subjected to the Privacy Policy and the purposes it sets forth.

Employment:

With regards to information provided for employment such as resume, it will be treated as confidential information. The information will be used only to consider you for current and future employment prospects. We will store your information for any future opportunities, unless you tell us not to retain it anymore.

Customised Experience

When you visit the Earth Essence website, we use various technologies to collect information regarding your visit to our website, such as the URL that referred you to our website, the IP address, your browser type, browser language, date and time of request, etc. This is only collected to help us customise your experience with Earth Essence. For example, we may collect your IP address identifying your computer or internet device and indicating your geographical location for statistical purposes. We may also use this technology combined with your personal information. These technologies provide us with a variety of information, such as whether you have visited Earth Essence before, saving preferences, etc. Each of the technologies is explained as follows:

Web Beacons and Tracking Links

Web Beacons (also called clear gifs and pixel tags), tracking links and/or similar technology consist of a few lines of code and are embedded on the pages of our website. They are often used in combination with Cookies and are often not visible to the user of the website. Web Beacons may relay information to third parties such as our service providers and may be used in order to track customer response to certain advertising, to better target interactive advertising and to enhance customer support and usability. If you reject our Cookies (see Cookie section below), you will prevent Web Beacons from relaying this information about you and may limit your use of some of our website features.

Cookies

Browser Cookies are bits of text that are placed on your computer’s hard drive when you visit our website. Flash Cookies are similar to Browser Cookies except that they can store data more complex than simple text and are stored in your browser rather than on your hard drive. You can have your browser and/or plugs to your browser, such as flash, notify you of, or automatically reject, Cookies. If you reject our Cookies or opt-out of the use of cookies, you may still use this website, but you may be limited in the use of some of its features.

Sharing of Information

Except for the Business Transfers section below, we guarantee to protect your personal information from third parties’ marketing activities for their products or services unless we have your consent. We do not sell or disclose otherwise personal information of our website visitors except as described here:

Earth Essence Affiliates:

We may share your personal information to our affiliates that distribute and market our products. Our affiliates may use this information in accordance to the Privacy Policy including, if you have so chosen, sending your product information, promotions and cosmetic tips. If you do not wish for your personal information to be shared with our affiliates, please do not provide us with the information. We are unable to offer the benefits of Earth Essence if you choose to not share your personal information with our affiliates.

Third Parties

We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Examples include webstore management companies, order processing companies, courier companies, data analysis firms, customer support specialists, email vendors, web-hosting companies and fulfilment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Privacy Policy. In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, only then will we we share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.

Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personal information, generally is one of the transferred business assets, and by submitting your personal information on the website you agree that your data may be transferred to such parties in these circumstances.

Compliance with Law

We may disclose information that is necessary to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when it is necessary to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.

International Data Transfer

Earth Essence, our affiliates and third parties who may receive your personal information in accordance with this Privacy Policy and the databases in which your personal information is stored shall be located in India and are required to honour the privacy representations made in this Privacy Policy under applicable laws of this country. In case of transfer of data to any other country, legal protections applicable to personal information in the concerned country will apply.

Children’s Privacy

Earth Essence website is not designed for persons under the age of 13 and we do not knowingly collect personal information from anyone under the age of 13. If you are under 13 years of age, you may browse through the website, but please do not provide your personal information to us. For example, you cannot register. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the website, we will delete the information from our records.

Protecting Personal Information

We maintain reasonable safeguards for this website to protect against unauthorised disclosure, use, alteration or destruction of the personal information you provide on Earth Essence. If you have any questions about security at our Site, you can email us

Updates to our Privacy Policy

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. We suggest that you periodically consult this Privacy Policy.

Comments

We have taken great efforts to ensure that your visit to Earth Essence is an excellent and fruitful one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by writing to us on customercare@earthessence.co